Start Here When Welcoming New Residents
WHY MAKE AN EFFORT TO WELCOME NEW RESIDENTS?
IN A RECENT SURVEY OF 2,000 PEOPLE, 61% LISTED MOVING AS THEIR NUMBER ONE LIFE STRESSOR, OVER GETTING A DIVORCE AND STARTING A NEW JOB.
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Every one of us in multifamily housing should take note of this statistic. Every day at our communities, people are moving in and out. In other words, dealing with one of life's biggest stressor. So what can we do to ease that burden?
We can be empathetic and treat them like humans. Get to know why they are moving before they move in. Someone that is moving because of a recent divorce or loss of a spouse is going to feel differently than someone who is moving into their first apartment or moving in because their family is expanding. It's important that we take a personal interest in our new residents and treat them according to their circumstances.
Look for opportunities to delight in unexpected ways. When we are stressed, the smallest of gestures can go a long way. Think about when you've had a rough day where you just really want to go home, put on your stretchy pants and melt into your couch with a tub of ice cream. (C'mon, we've all had those days!) You walk in the door, and you're greeted with a surprise bouquet of flowers from your honey. Immediately, the scowl on your face is replaced with a happy, sheepish grin. A small gesture goes a long way.
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